FAQ

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Why Casper Academy?

Because we chose to be the best of the many (more than 300 training institutes in Kochi), by providing you the right thing at the right time with the right attitude. We initially take time to analyse the candidate’s performance in each test and individual modules and then we decide what to teach and what not to teach. Every day at Casper is purposefully customised to the priority and the needs of the test taker’s score requirement. We teach all individuals individually. Group sessions are only conducted to provide psychological support and common strategies in the test.

When Should I join a course?

We are open on all days but public holidays. Candidates can join a course on any day of the year. All our course are taught individually and so candidates need not wait for a batch or a set of students to join a batch. We are also available on Saturdays and Sundays only if candidates demand for a weekend class on prior appointment basis. All days a good days to join at Casper Academy.

Do you have weekend classes?

We offer training for candidates on weekends upon prior appointments. Candidates who want to enrol in a weekend course package should pay and enrol in the course programme at least 1 day before the commencement of the course.

Can I change my class time?

Of course yes! This facility makes casper one of the most desired institutes in Kerala. You can shift your course time to any time of the day, depending upon your work or study schedule.

How much does the training cost?

All courses at Casper Academy has a specific training cost. Each course has more than 5 – 10 packages varying in the facility available with the package. Candidates need to visit our premises to know the details and facilities available in each package.

What if I am not satisfied with the course?

All candidates are allowed to attend a minimum of 3 classes before submitting a request for course cancellation and claiming a refund. It might probably take 3 days for you to assess the ability of the training center and its faculty members. Refund is purely at the discretion of the management. If cause is genuine, the candidate gets the full refund including the tax credited in the candidates bank account within 15 working days.

When can I register for the exam?

You can register for your exams at any time. However Casper Academy recommends you to register only after taking sufficient mock-tests. These mock-tests are validated by trained and authorised faculty members. Candidates who take a mock-test are usually graded with a particular band score. If the achieved band score is sufficient or more than the required band score, the candidates are recommended to register their exams. We help registering for the exam, if candidates demand.

What if I already have registered my exam date?

Good! half of the job is done. In this case, we will rush the training and put the candidate under Intensive crash course and complete the course and take mock-tests within the deadline. However, the score in the real test is not guaranteed as the course period is not planned a head of booking the exam.

Do we have extra validity for the course?

Each course package comes with an additional course validity. There may be occasions where you may have to take leave from the course or might fall sick, or may have no transportation facility on Hartals and Bandhs (needless to say Kerala is notorious for it) or may happen to travel for work or education purposes. Your course package is designed in such a way that even if you take leave for a couple of weeks or months your course doesn’t get affected. All course come with additional (double period) validity.

Do I have to pay tax?

Certainly! 18% GST is applicable for all bills at Casper Academy.

Do I get a GST bill?

Of course, Yes!

Do you provide trial / demo class?

We offer trial / demo classes for 3 days. We only charge a minimum fee for this package.

Can I attend classes more than once in a day?

Most of our candidates are employed and have limitations with the time availability. Candidates can choose their desired time of a day to attend classes at Casper Academy. Each candidate is treated and trained individually. All candidates are allowed to flip between morning and evening sessions depending on their leisure and availability. We don’t have a restriction on the number of hours you attend classes. However, we advice all candidates to attend the class for at least 1-2 hrs a day.

Do you have customer service?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365. Call 9207775588 for help.

Ask me more questions in the comments section and I will answer to it.


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